Site Terms

This Privacy Policy explains how KNOT Technologies Pte. Ltd. ("we", "our", "us") collects, uses, shares, and protects your personal information when you use our mobile application, website, and related services ("Services"). By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

Personal Information: Including but not limited to your name, email address, phone number, billing address, and payment information.
Purchase Information: Details regarding tickets or reservations you have purchased or booked through our platform.
Account Information: Username, password, and account preferences.
Device and Usage Information: Information about your device, browser, IP address, operating system, and browsing activity within our Services.
Location Information: When enabled by you, we may collect geolocation data to offer location-specific event listings or recommendations.
Communications: Any communications you send to us, such as customer support inquiries or feedback.

2. How We Use Your Information

We use the information we collect to:

Facilitate purchases and confirmations.
Provide, maintain, and improve our Services.
Communicate with you regarding your purchases, account, or customer support requests.
Send you updates, promotional offers, and other communications you have consented to receive.
Monitor and analyze trends, usage, and activities related to our Services.
Prevent fraud, unauthorized transactions, and other unlawful activities.
Comply with legal obligations and enforce our Terms & Conditions.

3. Sharing of Your Information

We may share your information with:

Event Organizers, Venues, and Merchants: To complete your ticket purchases. By purchasing a ticket through our Services, you expressly consent to us sharing your relevant personal information (such as your name, contact details, and purchase information) with the applicable event organizer, venue, restaurant, class provider, or merchant to enable them to fulfill your purchase and manage attendance or event entry.
Service Providers: Third parties who perform services on our behalf, such as payment processing, IT support, analytics, email delivery, marketing services, customer support, and data hosting. We reserve the right to share your information with trusted third-party partners where necessary for the operation, maintenance, improvement, or promotion of our Services. These partners are required to process personal data in accordance with applicable data protection laws and our instructions.
Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties for their independent marketing purposes without your explicit consent.

4. Third-Party Services and Links

Our Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or the content of such third parties. Use of third-party services is at your own risk, and we encourage you to review their privacy policies separately.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, gather general visitor information, and track visits to our website and app. You may set your browser or device settings to refuse cookies or alert you when cookies are being sent. However, some features of our Services may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
We may anonymize and aggregate data for statistical or research purposes, in which case it may be retained indefinitely without further notice.

7. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, alteration, and disclosure.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

8. International Data Transfers

If you are located outside of the country where our servers are based, please note that your information may be transferred to, stored, and processed in a different jurisdiction.
By using our Services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your home country.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccuracies in your personal information.
Request deletion of your personal information.
Object to or restrict processing of your personal information.
Withdraw consent where we rely on consent to process your information.

To exercise your rights, please contact us using the contact information provided below. We may require verification of your identity before responding to your request.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verified parental consent, we will delete that information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our platform or contacting you directly where appropriate. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@knottech.ai